Mobile / SMS Banking

The bank is ushering in to the new area of technology. We are delighted to introduce SMS Banking to all our customers. Presently SMS Alert facility is free to the customers.

There are two types of services available namely SMS PUSH Alerts and SMS PULL Alerts. The bank is introducing the Push Alert facility, initially and the Pull Alerts Services will be introduced later.

M-Banking

TMB recently introduced M-Banking which is different from Mobile SMS Banking. Click Know more about M-Banking to learn about the services offered under M-Banking.

The eligible Push Alert services are as follows

• To send an alert when the account balance goes above the maximum balance specified by the customers.
• To send an alert when the transaction amount credited is Rs. 10,000 and above or the amount specified by the customer, whichever is higher.
• To send an alert when the transaction amount debited is Rs. 10,000 and above or the amount specified by the customer, whichever is higher.
• To send an alert when a cheque is bounced.
• The send an alert when the outstation cheque is realized.
• To send an alert when a cheque deposited by the customer gets returned un paid.
• To send the end of day balance of the specified account given by the customer (CA / OD / CC).
• To send reminding alert seven days before the maturity of the term deposit accounts (Amount may not be mentioned).
• To send reminding alert seven days before the instalment due date for the loan accounts (Amount may not be mentioned).

Other than the listed alerts, facilities like changing the Access Code, Temporarily disabling of Service / Enabling of Service will be provided in phased manner.

Eligible customers

Any customer (resident / non-resident) who has a SB / CA / CC / OD account (in his individual capacity) in our bank is eligible for this service. The customer can also include his joint account even if the mode of operation is “Either or Survivor” or “Former or Survivor”. In the former case, all the joint account holders have to sign the registration form and the alerts will be sent to their registered Mobile number and in the latter case, the all the account holders have to sign the registration form and the alerts will be sent to the former’s mobile number only.

SMS Banking facilities are also offered to the Karta (HUF), Partnership as well as Limited Company account holders also who are maintaining Current / Overdraft / Cash Credit accounts with the below mentioned Conditions:.

In case of partnership accounts, signature of all the partners has to be obtained in the Customer Registration Form. And a declaration as per the Annexure - I (Format: MS Word "DOC" File) is to be obtained.

In case of Limited Companies, signature of the Authorized signatory[ies] as per the account opening documents has to be obtained in the Customer Registration Form. And a board resolution as per the Annexure - II (Format: MS Word "DOC" File) is to be obtained.

Further, the facility is not available if the accounts are operated jointly by two or more partners / directors.

SMS Banking facilities to the Karta of HUF who are maintaining Savings Bank / Current / Overdraft / Cash Credit accounts are allowed with the below mentioned Conditions and submission of undertaking in the Annexure - III (Format: MS Word "DOC" File) format.

A declaration cum indemnity in the annexed format should be obtained from HUF members, authorizing the Karta of HUF to act on behalf of them. The same should be executed in Rs.100/- Non judicial stamp paper or according to the prevailing laws of respective States where the account is maintained. Further Only the HUF account can be linked and no other account in the individual capacity should be linked.

Registration Process

Customers have to submit the application form (as enclosed in the annexure) by giving their mobile number, account number and alert details. The customer has the option to choose or not to choose the different alerts available.

Security features

Customer will receive the alerts only in the mobile number, which he has registered with our bank. Moreover the sensitive information such as account number is not sent as a whole. But only the last six digits and account type will be sent to the customer.

The customer can receive his account balance and transactions only when the request is received from the mobile phone number registered with us and duly authenticated by the 4 digit Code Number, which will be provided when PULL Alert services are introduced. The mobile phone number and the Code number from which the service is accessed will serve as a User ID and password for authentication. The Code number has therefore to be kept confidential.

Click to Download the SMS Banking Application Form (Format: Adobe "PDF" Document) to apply for mobile sms banking services.

For complete details governing the SMS alert services offered by the bank, please refer to our SMS Alert Terms and Conditions (Format: Adobe "PDF" Document) document.