Complaint / Grievance
got any complaints / redressal of grievances
Customers and Public may feel free to approach the Branch Manager on any of their grievances / suggestions on account of our service, procedures, and delays, if any. They may also give such suggestions / grievances in writing to the Branch Manager. If the grievances are not redressed within reasonable time, they may contact or write to our General Manager (Business Development Dept.) at Thoothukudi. The full address and phone numbers are as follows:
General Manager
(Business Development Department)
Tamilnad Mercantile Bank Limited
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Toll Free Phone: 180 0425 0426. Customer Care: +91 9842 461 461.
Email: nospam@tmbank.in
TMB Customer Care:
For all your grievances, on any of our services in any branch in India, you can now SMS “help” or call +91 9842 461 461. TMB’s Customer Care team is at your service (10:00am to 5:30pm) & will address your concerns immediately. You can also email us at: nospam@tmbank.in
Online Complaint Form:
Customers can use the form below to help us resolve any issues to the best of the satisfaction of the customer:
If the grievances are not redressed within reasonable time, customers may contact or write to the following Nodal Officers at Regional Level as well as the Business Development Department at Thoothukudi.
Nodal Officers for Complaints:
| Name | Designation / Contact ID |
|---|---|
| Shri K. Vijayan | Regional Manager, Hyderabad Region nospam@tmbank.in |
| Shri J. Chidambara Kani | Regional Manager, Mumbai Region nospam@tmbank.in |
| Shri D. Ramesh | Regional Manager, Chennai Region nospam@tmbank.in |
| Shri R. Gouthaman | Regional Manager, Tirunelveli Region nospam@tmbank.in |
| Shri J. Sundaresh Kumar | Regional Manager, Madurai Region nospam@tmbank.in |
| Shri M. Ramanathan | Regional Manager, Coimbatore Region nospam@tmbank.in |
| Shri I. Mohan Raj | Regional Manager, Thoothukudi Region nospam@tmbank.in |
| Shri S. Pratheep Kumar | Regional Manager, Bangaluru Region nospam@tmbank.in |
| Shri J. Natarajan | Regional Manager, Tiruchirapalli Region nospam@tmbank.in |
| Shri P. Jebananth Julius | Regional Manager, Thiruvananthapuram Region nospam@tmbank.in |
| Shri J. Surendrabalaji | Regional Manager, Salem Region nospam@tmbank.in |
| Shri M. Syed Mohamed | Regional Manager, Ahmedabad Region nospam@tmbank.in |
Details of Complaints Received (01st Apr 2018 to 31st Mar 2019):
- Number of ATM failed transaction claims at the beginning of the year - 96
[Settled within April 7, 2019] - Number of Complaints pending at the beginning of the year - NIL
[Other than ATM failed transaction claims referred above] - Number of complaints received during the year - 15116
[Including 9047 ATM failed transaction claims and 5873 IT related claims] - Number of complaints redressed during the year - 15088
[Including 8923 ATM failed transaction claims and 5873 IT related claims] - Number of complaints pending at the end of the year - 124
[Including 124 ATM failed transaction claims] - Number of complaints pending at the end of the year - NIL
[Other than ATM failed transaction claims referred above]
Awards passed by Banking Ombudsman:
- Number of unimplemented awards at the beginning of the year - NIL
- Number of awards passed by the Banking Ombudsman during the year - NIL
- Number of awards implemented during the year - NIL
- Number of unimplemented awards pending at the end of the year - NIL
Detailed Analysis of Complaints:
Reporting under whistle blower mechanism:
A communication for the purpose of reporting any event / information of concern (the complaint) should be sent in a closed / secured envelope super-scribed “under Protected Disclosure Scheme” and shall be addressed to the Chief of Internal Vigilance, Tamilnad Mercantile Bank Ltd., Head Office, # 57, V.E.Road, Thoothukudi 628 002. The whistle blower shall not write the "from" address on the envelope. The complaint can also be also sent by email to nospam@tmbank.in if the complaint so wishes.
Complaints / Grievance Escalation:
The names, addresses, telephone numbers and fax numbers of our Line Functioning Heads are mentioned below to enable our customers to approach them in case of need.
A. Shidambaranathan
(Vice President: Secretarial Section and oversee the department of Accounts, Compliance and Inspection.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 (461) 233 3390.
P. Suriaraj
(General Manager: HRD, Establishment , Inspection, Integrated Treasury (IBD, Domestic Treasury & RTGS), Accounts & Returns, Operations & Service Department, Customer Service Cell, Bancassurance & DP Cell.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Ph.: +91 461 232 0360
D. Inbamani
(General Manager: Recovery, CAM, Compliance, Legal, MIS, KYC & AML, Information Technology, ADC and Credit Card (Marketing).)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Ph.: +91 461 233 9146
R. Arumugapandi
(General Manager: Credit Department.)
Tamilnad Mercantile Bank Limited
# 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Ph.: +91 461 232 5411
